FULL-TIME
Assist current and potential customers in all areas pertaining to customer service including customer inquiries, general information regarding services provided, and rate quotes. Develop relationships built on trust to retain new and existing accounts. Ensure customers receive efficient, timely and courteous service by effectively planning and coordinating the loading and unloading of a wide variety of materials in a safe manner. Materials may be large, heavy, oddly shaped, fragile, or some combination of these characteristics. Account Specialist/Warehouse must know how to move each type of item safely and quickly with the use of dollies, hand trucks, or forklifts.
Key Responsibilities:
- Communicate daily with existing warehouse accounts to retain customer base
- Determine customers’ needs by gathering information needed to prepare rate quotes
- Collaborate with supervisors, Logistics, Local, DLS and OTR dispatchers, and the sales department by assisting each division in working efficiently and together through open and frequent communication regarding all loads
- Discuss high priority and expedited load information with the Dispatch Supervisor, and with the applicable salesperson for rates
- Confirm shipment information regarding pickups and rates
- Maintain records of verbal and written contacts with current customers and/or prospects in a manner consistent with established company guidelines
- Complete applicable paperwork in a manner consistent with established company guidelines
- Follow up with customers to ensure satisfaction
- Utilize company software for inventory and order entry as well as other various customer service functions to determine mileage, enter new brokers, enter rates, and update customer information, including location and directions
- Utilize various proprietary customer databases to update customer shipment information
- Serve as back-up for office account specialist personnel in their absence
- Serve as back-up for Warehouse Supervisor in his or her absence
- Assist with entering orders using WMS software, print labels, pick tickets, and bills of lading
- Assist with accurately picking and preparing customer orders to meet shipping times and processing orders according to regulatory standards
- Assist with completing all orders in WMS and signing off on all orders for billing
- Assist with WMS maintenance, including such things as inventory location transfers, entering new customers and new items, etc
- Properly pack, brace, and seal contents in boxes for UPS and FedEx shipping
- Safely move freight in and out of warehouse racking
- Follow established policies and procedures for loading and unloading trucks and staging freight
- Safely move freight in and out of warehouse racking
- Assist with cycle counts to ensure inventory accuracy
- Participate in annual inventory
Qualifications & Skills:
- High school diploma or GED.
- Proficient in Microsoft Office (Word, Excel, Outlook), and Internet.
- Working knowledge of multi-line phone system and office machines, such as fax machine and copier.
- Working knowledge of WMS.
- One to two years related experience, trucking industry preferred.
- Ability to work effectively with a wide-variety of people
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve a problem
- Ability to communicate effectively with others using the spoken work and to communicate clearly and concisely in writing
- Ability to take care of customer’s needs while following company procedures
- Ability to make critical decisions while following company procedures
- Ability to find a solution for or to deal proactively with work-related problems
- Possesses the trait of being organized or following a systematic method of performing a task
- Must type 40 wpm.
Base Salary:
Benefits:
- Medical, dental, and life insurance
- SIMPLE IRA or Roth IRA with 3% match
- Voluntary vision and short-term disability and supplemental insurance
- Expense Reimbursement: As approved by the supervisor
- Mileage Reimbursement: As approved by the supervisor