CAREERS

FULL-TIME 

Volk Transfer is looking for a Customer Support Specialist - Level 2 to join our team. We help companies improve their business by delivering end-to-end supply chain solutions by having the best people on our team. If you have a sense of urgency, are dedicated, professional and trustworthy then this position is for you!

Volk Transfer is a family owned and operated trucking company. We’re an asset-based carrier, which basically means we own our own trucks. We work hard for our customers, so if you are someone who loves to help people, create strong relationships with customers and solve problems then this is the job for you! If you’re a team player, love working with a team and have a passion for helping others, then you will be successful at this position!

Responsibilities you’ll own: 

• Respond to and resolve customer queries through email or via telephone quickly and effectively 
• Become an expert on Volk Transfer capabilities
• Order entry (and lots of it) as well as other various customer service functions 
• Escalate critical support issues to the appropriate internal channel 
• Increase customer satisfaction and build loyalty by providing amazing, personal customer support  

Experience and requirements: 

• Excellent verbal and written communication skills 
• Ability to solve problems logically and critically 
• 1+ years in customer service preferably in a call center with online support 
• Demonstrate effective time management and organizational skills 
• Strong working knowledge of Microsoft Office and the internet 
• Must type 40wpm  

You will love this job if: 

• You enjoy making thing easier for customers and co-workers 
• You are energized by interacting with and helping people 
• You love learning new ways of doing things 
• You’re a positive person and know how to look on the bright side 
• You bring solutions to the table, not just problems 
• You’re comfortable with a little chaos and uncertainty. We move fast and sometimes decisions are made without all of the information.  

Compensation and Benefits: 

• Pay commensurate with experience 
• Company sponsored medical, dental & life insurance, SIMPLE IRA, paid vacation and holiday pay